Legal (Privacy and Return policies)

Privacy Policy:

Musitek maintains strict privacy and security in all its communications and transactions. No data including e-mail addresses, physical addresses, phone numbers or credit card information are released to 3rd parties or any entities outside Musitek Corporation. Order processing and shipping from the Musitek online store is fully secured (128-bit encryption). Musitek online servers are monitored regularly for PCI compliance.
Warranty and Return Policy:

Musitek software and the media on which it is written is warranted to install and operate as described on our website (www.musitek.com) or in other marketing material published by Musitek Corporation. Please take the time to evaluate our software prior to any purchase by downloading an online demo/trial version. Pre-sales questions can be answered by contacting Customer Service (805-646-8051 / 800-676-8055) or e-mailing custservice@musitek.com. Because of its intangible nature, digital software is normally not returnable. By contacting our tech support team, the vast majority of troublesome issues are usually solved within a few minutes. Musitek will, at its own discretion, refund part or all of the purchase price if it is shown that a specific claim (or claims) made by Musitek is misleading or that the software displays a critical flaw that prevents the customer from using it. Refunds will not be given for reasons related to the user's lack of knowledge of the software's functionality, limitation or restrictions. All requests for refunds must be directed to Musitek's Technical Support group prior to any refund being authorized. Requests must be submitted within 30 days of purchase. If authorized, all returns must be accompanied by a Return Merchandise Authorization number (RMA#) issued solely by Musitek's Technical Support group along with a signed affidavit affirming that the software has been permanently removed from the user's computer. There are no exceptions to this policy.
Tech Support e-mail: tech@musitek.com
Tech Support phone: 805-646-5841
 
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Can computers really think?
For those that may want to to ponder the question, we've posted an article by the computer science pioneer and artificial intelligence guru, Marvin Minsky, published in 1982, nearly 30 years before IBM's Watson appeared on the Jeopardy quiz show.

"Most people think computers will never be able to think.  That is, really think. Not now or ever.  To be sure, most people also agree that computers can do many things that a person would have to be thinking to do.  Then how could a machine seem to think but not actually think?..."
Click here to continue reading...

Contact Information

 

Sales and Customer Service

Phone - 805-646-8051 / 800-676-8055
E-mail - admin@musitek.com
Address - 410 Bryant Circle, Suite K, Ojai, CA 93023

 

Tech Support

Phone - 805-646-5841
Hours - 10AM to 4PM Mon-Fri (Pacific Time)
E-mail - tech@musitek.com